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FAQ's - for AU

 

VIKING KAYAK WARRANTY 

Viking Kayaks stand by the Quality and Craftsmanship of their kayaks. The extended 30 year limited warranty is available free to the original purchaser, simply register your new kayak HERE

This extended 30 year limited warranty for new export grade kayaks is return to base and applies only to kayaks within Australia, and for the original owner who has their details registered on our database. Original owners not listed on our database must be able to provide date and proof of purchase. For countries outside Australia and New Zealand a 2 year limited warranty applies.

  • The extended 30 year warranty is limited to the hull of the kayak only, and is limited to repair or replacement at Viking Kayak’s discretion
  • Accessories, attachments, and kayak graphics fitted by Viking Kayaks (including seats and paddles supplied by Viking Kayaks) are covered for one year
  • This warranty does not cover accessories and attachments not fitted by Viking Kayaks, or installation work not carried out by Viking Kayaks
  • This warranty does not cover normal wear including dents, abrasions, areas worn thin, intentional or accidental misuse/abuse, or if the kayak has been used for a purpose it was not designed for
  • This warranty does not cover damage caused by scupper hole trolleys (those trolleys with spigots that insert into kayak scuppers)
  • This warranty does not apply to kayaks used for commercial purposes

Please note: kayaks purchased prior to November 1st 2014 are covered by a 10 year warranty offered by the previous company owners Viking Kayaks Australia Pty Ltd. Kayaks manufactured from November 1st 2014 by the current owners Aquatic Sports Pty Ltd (Trading as Viking Kayaks) are covered by the 30 year warranty described here.

If you have a problem with your kayak please contact Viking Kayaks or an agent of Viking Kayaks before attempting any repairs (unauthorised repairs may void the warranty). We endeavour to put warrantable issues right through repair or replacement at our discretion, and can help with suggestions for return to base transport.

Where are Viking Kayaks made?  

Viking Kayaks are made in our Sunshine Coast, QLD Australia Factory & Matamata New Zealand factory.

So what's so great about kayak fishing?

Results:

Kayak fishing works, its a proven productive form of fishing. Whether its drift fishing, fishing around rocks, offshore fishing, or using your kayak to set a long line, kayak fishing is delivering the results. The fish don't hear you coming. You'll be hooked.

Excitement:

The sheer thrill of catching a fish from a kayak is multiplied ten fold compared to fishing off other craft.

Cost:

For a fraction of the cost of a boat you can have a fully equipped fishing kayak.

Exercise:

A great low-impact form of exercise to work out arms, pecs, stomach, and back muscles, increasing heart rate at a comfortable level and burn those extra calories.

More Options:

You can go places you wouldn't normally consider going in a boat. You can launch your kayak virtually anywhere and you can also get access to locations for landbased fishing previously inaccessible.

Increased Time Fishing:

Because its so easy to launch a kayak (compared to a boat) you will end up going fishing more often, that's a fact. Kayak fishing means more time fishing and more fish!

Environmentally Friendly: 

No fumes and no oils to harm the environment and no noise. Just fresh sea air.

Surf:

Sit-on-top Viking kayaks are ideal for surf launches and surf re-entry.

WHY A VIKING KAYAK?

The whole team at Viking Kayaks use kayaks whether it is just for Cruising or for serious Kayak Fishing - Viking Kayaks are made to the highest standards and have been designed with Safety and Stability in mind. We offer the best warranty and we really care about customer satisfaction.

WHAT ARE VIKING KAYAKS MADE OF?

All Viking Kayaks are manufactured using the very latest development in virgin linear medium-density polyethylene. This plastic is stronger and stiffer than cheaper material enabling us to make the kayaks noticably lighter. This material incorporates Maximum UV Inhibitors and is Colourfast. The fittings on the kayaks are Nylon and Stainless Steel, suitable for use in salt water conditions.

HOW DO I STORE MY KAYAK?

The best way to store your kayak is under cover, on its side leaning against a wall or flat on the floor or on wall cradles. Do not leave your kayak lying on its hull with other items stacked on top of it as this will cause the hull to distort. Do not store the kayak on an uneven surface as this will distort the hull, this includes stacking the kayak on top of other kayaks. 

HOW DO I REPAIR MY KAYAK?
Polyethylene is a very strong and durable product but in the event that they need minor repairs, they can be plastic welded. This can be done by an experienced plastic welder or you can bring your kayak to the Viking factory and we can do this for you.

HOW DO I CARE FOR MY KAYAK?
Viking Kayaks require minimal maintenance. A Viking Kayak is UV stabilised and colourfast but as with most things, if it can be stored out of the direct sunlight it will look better for longer.
For the correct way to store your kayak please read "HOW DO I STORE MY KAYAK" above.

HOW DO I TRANSPORT MY KAYAK?
Transporting a sit-on top kayak is very easy. You basically place it onto your roof racks upside down and secure with a couple of tie-downs. If the kayak is over 4m in length, some people like to tie the bow to the front of the vehicle to reduce any sideways movement. No special roof racks are required but if you are looking at taking 2 kayaks regularly then it might pay to get wide roof rack bars (1500mm) so that they can lie side by side or you can use Fold-A-Poles whereby the kayaks lie on their sides.

CAN I USE MY KAYAK OUT AT SEA?
Yes, Viking Kayaks are great to use out at Sea, in the Surf, down Rivers and around Lakes.

WHY A SIT-ON TOP KAYAK?
A sit on top kayak is very user friendly and that is why they are becoming so popular. A sit on kayak tends to have a wider hull thus making it more stable. This means most beginners can hop on and paddle off without the fear of falling off. The more you paddle, the more confident you will become and the more adventurous you will be! If you are looking at doing long distance touring or white water kayaking, you might be better suited getting a sit-in kayak that is specifically designed for that purpose.

WHAT ARE THE HOLES FOR?
All sit on top kayaks need to have drainage points. These are called Scuppers. A sit-on kayak is self-bailing so there is no need for a bilge pump. Most water that enters the cockpit area will drain out via the scuppers. Scupper Plugs are available in the cases where you are paddling on a lake and want to restrict any water entering the cockpit. This may occur when the kayak is carrying a heavy load. Scupper Plugs should not be used when going through surf.

HOW WATER-TIGHT IS THE KAYAK?
On calm, flat water your kayak should be water tight but once you start going through waves, playing in the surf and capsizing it often, you may find water will get into the hull. This might be up to one litre. If you feel your kayak is taking on an excessive amount of water, check it for leaks. Viking Kayaks are all fitted with drainage plugs so that you can rinse & drain your kayak. Any electronics like mobile phones or car keys (with remotes), should be stored in watertight dry bags or containers. Ideally, you want your phone to be in a proper watertight bag that you can dial and talk through – this stops your wet hands from touching the phone.

DOES MY KAYAK HAVE A SERIAL NUMBER?
Yes, all Viking Kayaks have their own unique serial number. This can be located at the rear of the kayak on the right hand side. Please fill out the warranty form and quote your hull number to activate your warranty. In the rare case that your kayak is stolen, you will be able to recognize it as yours if you have the hull number recorded.

ARE ALL SIT-ON TOP KAYAKS THE SAME?

No. There are different Viking kayaks available for different requirements. If you are looking on doing a 3 day river trip, you will be requiring a kayak with more storage. If you want to just play in the surf, you will find the smaller models much easier to catch waves on and to turn. If you want to go fishing, we have several models that are designed for the sport of kayak fishing. Simply let us know what you want to do on your kayak and we will direct you to the most suitable model.

WHERE CAN I BUY A VIKING KAYAK?
Viking Kayaks have retailers across Australia and around the world. Please go to our STORES  page to find the nearest outlet to you.

KAYAK SAFETY TIPS:
Always wear a buoyancy aid.
Check weather conditions.
Paddle in company
Ensure hatches are securely fastened when on the water and while transporting
Practice re-boarding your kayak from the water in a safe area

Most of all, have fun and enjoy your kayaking experience - every trip will be new and exciting!

Thanks
Team Viking Kayaks Australia